As the healthcare industry continues to adapt to modern challenges, one leading organization found itself at a crossroads. With a workforce of 2,000 remote employees—and plans to expand by adding hundreds of independent contractors—its existing approach to IT was becoming unsustainable. Between strict regulatory requirements, rising costs, and a growing need for operational efficiency, the company knew it was time for a change.
This is the story of how a healthcare company embraced BYOD (Bring Your Own Device) to transform its operations.
The Challenges: Scaling Remote Work in a High-Stakes Industry
Healthcare organizations face some of the most stringent compliance requirements in any industry. This company is no exception. Its agents and contractors use browser-based tools for everything from managing patient data to communicating with customers. Ensuring data security and compliance while providing an exceptional user experience is critical.
The company’s IT approach relied on issuing pre-configured hardware to every employee and contractor. Each setup included a desktop, dual monitors, keyboard, mouse, headset, webcam, and other essentials, totaling more than $1,500 per person.
The costs didn’t end there. IT teams invested additional time and resources into imaging devices, bundling equipment, and shipping it from their central hub. Device recovery was another hurdle. Despite clear instructions to return equipment, a significant percentage of hardware was lost or discarded.
For independent contractors, this process was even more cumbersome. The company needed a scalable solution that could:
- Reduce operational complexity and costs associated with hardware management.
- Comply with stringent healthcare regulations to protect patient data.
- Ensure a reliable and seamless user experience, especially during 45-minute customer calls, where disruptions could lead to compliance issues and poor outcomes.
Why BYOD Was the Answer
As the organization looked for alternatives, BYOD laptops emerged as the most viable solution. Allowing employees and contractors to use their own PC or Mac would eliminate the logistical challenges of hardware distribution and recovery, reduce costs, and streamline onboarding for contractors.
But BYOD comes with its own challenges, especially in the healthcare space:
- Data Security and Compliance: Personal devices are inherently less secure than company-issued hardware – without the right solution. The company needed something to ensure sensitive healthcare data stayed protected.
- User Privacy: Contractors were hesitant about allowing IT to manage their personal devices.
- Performance and Reliability: With heavy reliance on browser-based tools and telephony platforms, any performance degradation could impact the company’s bottom line.
How Venn Became the Solution
The healthcare company turned to Venn to solve the unique challenges of enabling company data security and compliance on BYOD for a highly regulated workforce. Venn’s Secure Enclave technology offered a way to manage and secure work data on personal devices without compromising user privacy or performance.
Here’s what made Venn a perfect fit:
Seamless Security:
Venn’s Secure Enclave technology established a secure perimeter around work applications and data, ensuring they remained isolated from personal content on the same device. This allowed the company to meet compliance requirements without invasive device management or costly infrastructure upgrades.
User-Centric Design:
With contractors and employees relying heavily on browser-based tools, Venn ensured that tools could be accessed securely with no performance degradation. The solution also supported smooth integration with telephony systems, maintaining high-quality audio and video—critical for 45-minute calls.
Effortless Scalability:
The organization could quickly onboard new contractors without needing to ship hardware. This flexibility was especially valuable during high-demand periods, such as open enrollment, when the company generates the majority of its revenue.
Cost and Time Savings:
By eliminating the need for hardware imaging, shipping, and recovery, the company significantly reduced IT costs and operational inefficiencies.
The Results
With Venn, the healthcare company has already begun realizing the benefits of BYOD. Independent contractors are onboarded faster, operational costs have dropped, and IT teams are better equipped to handle high-stakes periods of activity.
Perhaps most importantly, the company has maintained its reputation for exceptional customer service. Venn’s secure, reliable solution has ensured uninterrupted calls and compliance with the stringent regulations that govern the healthcare industry.
